Keep the customer’s wording.
The way someone describes a problem can be as useful as the problem itself. Return to their response before you write the research note.
“I lose track of who’s waiting for an answer.”Customer interview · 06:42
Your conversation.
Ready to read.
Turn a recording into a transcript you can return to. Keep the words, the speakers and the details behind the decision.
NotexaRecording
A conversation,
in your own words.
in your own words.
00:0018:24
Transcript · selected moment
MMaya
“Let’s start with one intake form for every request. We can add a separate reporting view once the team has tried the new process.”
In the summary
Start with a shared intake form. Add a separate reporting view after the team has tried the process.
Choose a timestamp to explore the conversation.
“I think they said…”
Go back to what they said.
A recording holds the whole discussion. A transcript gives you another way to work through it: read the exchange, see who said what, and find the detail you need for your next step.
On a call.
Or across a table.
Use Notexa on your desktop, in Chrome or on your phone. Capture the conversation without adding a meeting bot, then open the transcript after processing.
Choose your recording appNotexaWorkshop follow-up
Maya
KenjiRecording
Recording
Service workshop
12:08From recording
to something you can use.
One conversation, with a different view for each part of the follow-up.
- 01
Capture
Start recording in the Notexa app that fits the conversation.
Audio recording - 02
Read
After processing, open the transcript with speakers and timestamps.
MayaOne intake form… - 03
Follow through
Review the summary, check the decisions and share the next steps.
Kenji · Test intake form · Wednesday
From the conversation · 02:14
Let’s start with one intake form for every request. We can add a separate reporting view once the team has tried the new process.
NotexaService design workshop
Decision
Try a shared intake form
The team will try one shared intake form before adding a separate reporting view.
A suggestion isn’t
a decision.
Conversations move between ideas, commitments and questions. Read the transcript for the exchange itself. Use the summary to see what was agreed, who has a next step and what still needs an answer.
See how summaries workCustomer interviews,
workshops and catch-ups.
Check what was actually agreed.
A deadline may change halfway through a discussion. Read the exchange before you put a date into the project plan.
Kenji tests the form on Wednesday. Maya writes the guidance before Thursday.Meeting recap · 08:32–14:06
Pick up where you left off.
Keep the context from a conversation away from your desk, so the useful detail doesn’t depend on a note you remembered to type.
“Let’s bring that question to the next review.”Service workshop · 11:18
Choose a view
for your question.
Your questionStart here
How did they describe the problem?
TranscriptRead the speaker’s own words.
What are we trying first?
SummaryFind the decision.
Who is testing the intake form?
Next stepsCheck the owner and date.
What still needs an answer?
Open questionsCarry it into the next discussion.
The next workshop starts
with some history.
Group related recordings in a folder. When a topic comes up again, return to the earlier conversation or ask Notexa about the detail you need.
Ask Notexa
Explore Ask Notexa“Why are we trying the intake form before building the reporting view?”
NotexaService redesign 3 conversations
Service design workshop
A shared intake form first
Today · 18 minProcess walkthrough
Where requests lose their owner
Tuesday · 24 minTeam kickoff
Reception, operations and reporting
Monday · 32 minAbout audio
to text.
Privacy & securityHow does Notexa turn audio into text?
Record your conversation with Notexa. After processing, you can read a transcript with speaker labels and timestamps, alongside a summary of the discussion.
Will I see the transcript while I’m recording?
The transcript and summary are available after the recording has been processed. During the conversation, Notexa captures the audio.
Can I use Notexa for an in-person conversation?
Yes. Use the mobile app to record an in-person conversation, then return to its transcript and notes after processing.
What is the difference between a transcript and a summary?
A transcript lets you read the conversation in sequence. A summary brings together the important points, decisions, next steps and unresolved questions. Use the transcript when the wording matters and the summary when you need the outcome.
Can I ask a question about a recording?
Yes. Ask Notexa about your recorded conversations when you need a particular detail or want to revisit what was discussed.
Who can see my conversation?
Your conversations are private by default. You choose when to share a summary. You can find more about how Notexa handles meeting data in the privacy and security section.
Make your next
meeting easier
Focus on the conversation while Notexa captures the details and
turns them into clear notes and next steps.
Maya
Kenji
Nina
Leo
Ella
Sara
EU expansionEU expansion
SummaryTranscriptMind Map
Kenji 04:07
Should we prioritize Germany or Netherlands for the EU pilot?
Maya 04:12
Let’s start with Germany and revisit the Netherlands after the pilot. I’ll arrange customer interviews next week to test our messaging.
Kenji 04:26
Agreed. I’ll send the localized landing page draft on Friday. We still need to decide whether to change our pricing for the EU launch.
NotexaTranscriptAudioVideoNo bot in the call